Words and their meaning are taking a big hit these days. If you spend any time on the Internet it looks like articles are constantly besieged by the “language police.” Yes, we know that there are moments when people should take offense to something. [Read more…] about Attorney or Lawyer? Bureau of Automotive Repair Actions and Words
February 28, 2017 – San Francisco, California. Automotive Defense Specialists, expert attorneys defending against Bureau of Automotive Repair citations, letters and accusations, is proud to announce an informative new blog post. While most of the law firm’s work is in actions defending against California’s Bureau of Automotive Repair, the new blog post puts a positive spin on things by focusing on customer service issues for automotive repair stations and technicians. [Read more…] about Attorneys for Defense Against Bureau of Automotive Repair Letters, Citations, and Accusations, Automotive Defense Specialists, Announces New Blog Post
All professionals have one thing in common and that’s understanding the importance of customer service. How customers are treated can directly affect any business. Whether your profession required a college degree or several years of certified training, you are an expert. A true professional knows customers may pay for skill, but its excellent customer service that brings them back. [Read more…] about Common Ground: Customer Service Tips from a Bureau of Automotive Repair Defense Lawyer
Auto shop mechanics have a reputation for being tough. Maybe it’s the Hollywood stereotype of the tattooed “grease monkey” with muscular arms working on muscle cars. They are portrayed as strong dudes with oil in their veins ready for a fight. In reality, we know many auto technicians are just regular guys and gals who like working on cars. [Read more…] about Muscle Cars vs. Legal Muscle: How to Fight a Bureau of Automotive Repair Citation
Have you seen the show “Undercover Boss?” Corporate leaders disguised as new employees go “undercover” to check how their company is running when they aren’t around. They want to know if employees are properly trained and if managers are following the corporate mission statement. On the show, if a frontline employee goes out of their way to support a customer, they are usually rewarded at the end. [Read more…] about Undercover Cars: How to Prepare for the Bureau of Automotive Repair’s “Secret Shoppers”
If you’re a Harrison Ford fan, you’ve probably seen Raiders of the Lost Ark. Are you aware of that great scene when Harrison is “under attack” by a very aggressive man, who twirls his sword this way, and that way, all very dramatically? [Read more…] about Fighting a Citation from the Bureau of Automotive Repair: Raiders of the Lost Ark?