There’s a right way to handle the Bureau of Automotive Repair, and there’s a wrong way.
Consider this the wrong way:
I was watching “The Wire” the other day – it was one of the later seasons where they strap a kid to the copy machine and convince him it’s a lie detector test. You can see the clip below:
Whenever one of my clients tells me we’re being sued in small claims court, I tell them this is great news.
There was a time where I thought small claims court was the greatest avenue for enforcing your legal rights.
This is no longer the case.
I was talking with Bryan the other day about some of the legal issues facing shops and defective part failure came up. You see, the idea of a warranty for a part might seem like a generous thing for the manufacturer to guarantee, however you’d be surprised that its required – by law.
First and foremost, send the clunker to someone else – chances are that 1986 Toyota Corolla that was towed in, sitting for 6 years because it had a “small radiator leak”and the customer parked it will end up needing significant work.