Category: Blog

One of our favorite nightly news segments is the โ€œnews guy on your side.โ€ We love watching reporter advocates support frustrated consumers who have been treated unfairly. The consumer is either trying to get their money back, or clear up an unfair charge accruing debt. The common scenario is that a consumer receives a bill […]

We have a confession to make, we love a good James Bond film. No matter what situation Agent 007 is gets in, he manages to use his various talents to get out. Casino Royal is a great example of Bond seeming to lose it all, yet come back from sure disaster. In the film, Bond […]

All professionals have one thing in common and thatโ€™s understanding the importance of customer service. How customers are treated can directly affect any business. Whether your profession required a college degree or several years of certified training, you are an expert. A true professional knows customers may pay for skill, but its excellent customer service […]

Auto shop mechanics have a reputation for being tough. Maybe itโ€™s the Hollywood stereotype of the tattooed โ€œgrease monkeyโ€ with muscular arms working on muscle cars. They are portrayed as strong dudes with oil in their veins ready for a fight. In reality, we know many auto technicians are just regular guys and gals who […]

Santa Monica, California – December 18, 2016. Automotive Defense Specialists, top defense lawyers for Bureau of Automotive Repair accusations, citations, and other issues concerning SMOG and STAR program problems for California automobile repair stations and technicians, is proud to release a timely blog post on so-called ‘accusations.’

Have you seen the show โ€œUndercover Boss?โ€ Corporate leaders disguised as new employees go โ€œundercoverโ€ to check how their company is running when they arenโ€™t around. They want to know if employees are properly trained and if managers are following the corporate mission statement. On the show, if a frontline employee goes out of their […]

Archives

Skip to content