Winning a STAR Invalidation Appeal
POSTED May 29, 2014

Winning a STAR Invalidation Appeal

William Ferreira Comments Off
Many times when we get into the data created for STAR scores, including deviations, incorrect gear, SVFR, and FPR, Aborts, ASM restarts, we find inconstancies. Within these inconsistencies we can develop and draft carefully crafted argumentation explaining why the data reflects such issues. Most times, we find that such deviations are not because the technician [...]
Accusation Dismissed – Winning a Citation Case
POSTED May 23, 2014

Accusation Dismissed – Winning a Citation Case

William Ferreira Comments Off
Citations can be the death knell of a technician's career. They can also be the death knell of the shop - losing STAR and by extension 50% of your business. Whatever you do - fight the citation. We've won them before, we'll win them again. We'll keep your livelihood. William Ferreira
Follow Up Pass Rate (FPR) Scores and Similar Vehicle Failure Rate (SVFR) Scores and STAR Certification Invalidation
POSTED November 25, 2013

Follow Up Pass Rate (FPR) Scores and Similar Vehicle Failure Rate (SVFR) Scores and STAR Certification Invalidation

William Ferreira Comments Off
Challenging FPR and SVFR Scores during STAR Invalidation Appeals. If you want to draw the ire of STAR Station Owners in a hurry, you certainly can bring up one of two specific criteria as “grounds for STAR Certification Invalidation” – SVFR and FPR. So the Bureau has come up with these mythical and magical calculations [...]
Star Certificate Invalidation Letters and the ability to keep STAR During Appeal
POSTED November 21, 2013

Star Certificate Invalidation Letters and the ability to keep STAR During Appeal

William Ferreira Comments Off
I need to inform you about this process, a process, which if handled correctly, will not only ensure continued STAR certification for at least several months, but possibly indefinitely, meaning no loss of STAR Certification. Basically, the code calls for first, an informal hearing. Subsequent to the informal hearing, the facility has the option to [...]
Protecting Yourself From Technicians Who Pass Undercover Cars with a defect
POSTED November 18, 2013

Protecting Yourself From Technicians Who Pass Undercover Cars with a defect

William Ferreira Comments Off
We've written extensively about Citations in the past - STAR implications, additional undercover operations, the "new" hearing process, why citations need to be fought, and how to fight citations. We've developed a tool to help facilities provide extensive mitigation in the event of an Administrative Hearing.  Employee Liability   Here is a document we suggest [...]
STAR Certification Invalidation Letters
POSTED October 29, 2013

STAR Certification Invalidation Letters

William Ferreira Comments Off

A discussion of the STAR Certification Invalidation procedures including relevant code sections and thoughts.