Be Friendly but Keep Your Mouth Shut: Dealing with Government Agency Representatives
Okay, you know that old adage that if you don’t have something good to say but don’t say anything at all?
Tips for SMOG Check Technicians (vis-a-vis Customers)
Nowadays, it is a platitude to say that everyone is in the customer service business. For those of us who work in the SMOG check industry, it is easy to think of what we do as being a required service with respect to your customers.
Bureau of Automotive Repair: Resources for Station Owners & Technicians
We spend a fair amount of time on our blog, criticizing and complaining about California’s Bureau of Automotive Repair.
Responding to a Citation from the Bureau of Automotive Repair: Think Twice!
You are probably a hard-working guy or gal, in the automotive repair industry. You might be a technician, who works for someone else, or you might be a station owner. Regardless, you are a person who lives off of your wits, and has to go to work every day to serve the Almighty Dollar.
Bureau of Automotive Repair Citation Page Update Announced by Automotive Repair Specialists
Santa Barbara, California – July 30, 2016. Automotive Defense Specialists, a California law firm of attorneys defending against Bureau of Automotive Repair citations, accusations, and letters, is proud to announce that it has updated its informational page on Bureau of Automotive Repair citations to be used by the general public.
Go It Alone or Ask for Professional Help vis-a-vis the Bureau of Automotive Repair?
Human psychology is not always the most rational. Anyone who deals with the psychological elements of human nature, such as psychologists as well as attorneys, teachers, or even persons who engage in marketing, will tell you that people are often what is called predictably irrational.