New STAR Scores from BAR are out for Second Quarter
POSTED July 10, 2014

New STAR Scores from BAR are out for Second Quarter

William Ferreira Comments Off

New STAR scores are out. If you receive an invalidation letter, go back to work with STAR while we appeal. We’ve already won several of these hearings.

Winning a STAR Invalidation Appeal
POSTED May 29, 2014

Winning a STAR Invalidation Appeal

William Ferreira Comments Off

Many times when we get into the data created for STAR scores, including deviations, incorrect gear, SVFR, and FPR, Aborts, ASM restarts, we find inconstancies. Within these inconsistencies we can develop and draft carefully crafted argumentation explaining why the data reflects such issues.

Accusation Dismissed – Winning a Citation Case
POSTED May 23, 2014

Accusation Dismissed – Winning a Citation Case

William Ferreira Comments Off

Citations can be the death knell of a technician’s career. They can also be the death knell of the shop – losing STAR and by extension 50% of your business.

Follow Up Pass Rate (FPR) Scores and Similar Vehicle Failure Rate (SVFR) Scores and STAR Certification Invalidation
POSTED November 25, 2013

Follow Up Pass Rate (FPR) Scores and Similar Vehicle Failure Rate (SVFR) Scores and STAR Certification Invalidation

William Ferreira Comments Off

Challenging FPR and SVFR Scores during STAR Invalidation Appeals. If you want to draw the ire of STAR Station Owners in a hurry, you certainly can bring up one of two specific criteria as โ€œgrounds for STAR Certification Invalidationโ€ โ€“ SVFR and FPR.

Star Certificate Invalidation Letters and the ability to keep STAR During Appeal
POSTED November 21, 2013

Star Certificate Invalidation Letters and the ability to keep STAR During Appeal

William Ferreira Comments Off

I need to inform you about this process, a process, which if handled correctly, will not only ensure continued STAR certification for at least several months, but possibly indefinitely, meaning no loss of STAR Certification.

Protecting Yourself From Technicians Who Pass Undercover Cars with a defect
POSTED November 18, 2013

Protecting Yourself From Technicians Who Pass Undercover Cars with a defect

William Ferreira Comments Off

We’ve written extensively about Citations in the past – STAR implications, additional undercover operations, the “new” hearing process, why citations need to be fought, and how to fight citations.