Citations can be the death knell of a technician’s career. They can also be the death knell of the shop – losing STAR and by extension 50% of your business.
Follow Up Pass Rate (FPR) Scores and Similar Vehicle Failure Rate (SVFR) Scores and STAR Certification Invalidation
Challenging FPR and SVFR Scores during STAR Invalidation Appeals. If you want to draw the ire of STAR Station Owners in a hurry, you certainly can bring up one of two specific criteria as “grounds for STAR Certification Invalidation” – SVFR and FPR.
I need to inform you about this process, a process, which if handled correctly, will not only ensure continued STAR certification for at least several months, but possibly indefinitely, meaning no loss of STAR Certification.
We’ve written extensively about Citations in the past – STAR implications, additional undercover operations, the “new” hearing process, why citations need to be fought, and how to fight citations.
A discussion of the STAR Certification Invalidation procedures including relevant code sections and thoughts.
The issues surrounding the Bureau of Automotive Repairs “One Year Suspension” Stipulated Settlements and why they should be avoided.