Nowadays, it is a platitude to say that everyone is in the customer service business. For those of us who work in the SMOG check industry, it is easy to think of what we do as being a required service with respect to your customers.
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Free ConsultationNowadays, it is a platitude to say that everyone is in the customer service business. For those of us who work in the SMOG check industry, it is easy to think of what we do as being a required service with respect to your customers.
Human psychology is not always the most rational. Anyone who deals with the psychological elements of human nature, such as psychologists as well as attorneys, teachers, or even persons who engage in marketing, will tell you that people are often what is called predictably irrational.
According to the Bureau of Automotive Repair, the STAR Program is “The STAR Program is a certification program for both Test-Only and Test-and-Repair Smog Check stations that wish to certify directed and gross-polluting vehicles. STAR Test-and-Repair stations also must provide repair assistance services under BAR’s Consumer Assistance Program.”
Social Media – the likes of Twitter, YouTube, Google+ and other so-called new media – are often thought of when it comes to media superstars like Taylor Swift or the cast of Saturday Night Live. Big retailers like REI, Target, or Gucci are also known to populate the media with photos, tips, tricks, and insider […]
Whether a car can come to a stop is perhaps more important than whether a car can start at all. For example, as people go up the winding roads to Lake Tahoe, they are often more concerned about the ability of their cars to get through the snow then they are of the ability of […]
When a car pulls into a California Smog Check station, up to and including a participant in the STAR Program, the service attendant is required to put the car under a range of tests. Anyone reading this blog is probably a very technical person, much more technical in an automotive and SMOG check sense then […]